Refund policy

Return & Refund Policy

We want you to love every gift from Wishora. If something isn't right, you can return it within 14 days of delivery.

Eligibility

Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
Proof of purchase (order number) is required.
For hygiene reasons, personal care and beauty devices that have been opened or used (for example hair removers, gua sha tools, facial or massage devices that touch the skin) cannot be returned unless they arrive defective.
Final-sale and gift card purchases are not returnable.

How to start a return

Email us at equinoxcompaniescorp@gmail.com with your order number and the reason for the return. Because our products ship from different U.S. warehouses, we will reply with the correct return address and instructions. Items sent back without first contacting us cannot be accepted.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos, and we will send a replacement or a full refund at no cost to you.

Return shipping

Return shipping costs are paid by the customer unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the credit.

Holiday returns

Orders placed between November 15 and December 24 can be returned until January 15 of the following year, so gifts can be exchanged after the holidays.